Send us a photo and we'll reprint it. You won't need to send the damaged one back.

Yes, if we haven't printed it. Email us as soon as you can and we'll sort it out.

The digital is the file itself, emailed to you, yours to keep and print whenever you like. The print is the physical portrait on museum-quality archival paper, posted free anywhere in Australia. Every print includes the digital file at no extra cost.

Not at all. Cats, rabbits, birds, horses, reptiles. If you love them, we'll do them.

Tell us and we'll fix it. You get one free round of changes — usually it's one small thing about an ear. If that doesn't get them right, we'll refund you in full, as long as it hasn't gone to print.

Yes. Real pine, in white, natural, dark wood or black, with shatterproof plexiglass rather than glass so it travels safely. From the box, straight onto the wall.

Your portrait comes back for approval within one to two working days. Once you approve it, your print arrives in 6–8 working days.

You've got 72 hours from when we send your portrait over. We'll nudge you at 24 hours and again at 60 if we haven't heard back. If there's still no word, it goes to print automatically so your order isn't left sitting in limbo. Once that happens it's treated as approved, and the money-back guarantee no longer applies.

One round, free. Most people don't use it. If you're still not happy after that, we'd rather refund you than send you something you don't love.

Get down to their eye level and fill the frame with their head and chest. Natural light beats a flash every time — outdoors or near a window is ideal. If they're pale, a darker background helps them stand out, and the other way round for a dark coat.